Terms and Conditions

Payment Terms

Job Payments

All non-account customers are C.O.D. unless otherwise stated.

Deposits and Refunds

Our policy is in line with Australian consumer law. You can find out more here:


Partial Payments

On occasions, we will take a partial payment to commence your job. Partial payments are used to secure your job, we may order materials specific to your job, organise permits and traffic control plans, secure your position in the schedule. Partial payments are not refundable.

  1. General Conditions : Domestic customers only. Only one offer per household. Offers not applicable with any other offer, nor off any call out or after hours fee. Homeowners must be present. All offers are only applicable during normal business hours: 7 am-3 pm.
  2. 10% off when you book online : First Time Domestic Customers only. Cannot be used with any other offer. Excludes emergency and after hours call-outs. Up to a maximum of $30 off ($300 job).
  3. Access to Password Protected or Secured Areas : Access to and use of password protected or secured areas of this web site is restricted to authorized users only. You will be asked to provide accurate and current information on all registration forms on this web site. You are solely responsible for maintaining the confidentiality of any username and password that you choose or is chosen by your web administrator on your behalf, to access this web site as well as any activity that occur under your username/password. You will not misuse or share your username or password, misrepresent your identity or your affiliation with an entity, impersonate any person or entity, or misstate the origin of any Materials you are exposed to through this web site.
  4. Same Day Hot Water Repairs : Domestic customers only, call before 9 am for same day service. Excludes online bookings. Cannot be used with any other offer.
  5. $0 Call out fee: Domestic Customers Only. Applies between 7am-3pm Monday to Friday. Excludes emergencies & after hour call-outs.
  6. Gas Points from $149 : Domestic Customers Only. Cannot be used with any other offer.
  7. Blocked Drains Cleared from $249 : New Domestic Customers only. Only on sewer drain accessible through an outdoor cleanout. This includes up to 10 minutes of water jetting. Further work, if required, incurs additional charges. Only available during normal business hours 7am-3pm. Emergency service charged at higher rates. Can only be used once and cannot be used with any other offers.
  8. On-Time Offer : Domestic customers only. Applicable for 3 hour window booking time. The homeowner must be present. If plumber arrives after 3-hour appointment window, the customer is entitled to $5 off per 5 minutes late, up to a maximum of $100 off. Available on the initial call-out only.
  9. Ad Mention Discounts: For jobs that total over $300 the $50 off will apply. For jobs that are under $300 a $25 discount will apply. This offer cannot be used in conjunction with any other offer.
  10. Lifetime Warranty on Hot Water Heaters : Domestic Customers only. Pure Plumbing Professionals must complete yearly inspections at the cost of the customer. Customer to pay Pure Plumbing Professionals for replacement anode after 5 years. Excludes valves or components.
  11. Warranty Periods on Materials : We honour all warranty periods on materials as per manufacturer's instructions.
  12. Labour Warranty : We provide a lifetime warranty on all labour provided by Pure Plumbing Professionals excluding general wear and tear. Blocked Drain Warranty 3-month warranty on blocked drains cleared using high-pressure water jetter and CCTV. CCTV must be paid in full. May exclude main line or branch lines About Us Our Team Positions Vacant Pure Partners Program Customer Reviews Warranty and Safety Brighte Finance Information Specials Areas Serviced 4.9

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