Terms and Conditions

General Conditions

Domestic customers only. Only one offer per household. Offers not applicable with any other offer, nor off any call out or after hours fee. Homeowners must be present. All offers are only applicable during normal business hours: 7 am-3 pm.

10% off when you book online

First Time Domestic Customers only. Cannot be used with any other offer. Excludes emergency and after hours call-outs.

Same Day Hot Water Repairs

Domestic customers only, call before 9 am for same day service. Excludes online bookings. Cannot be used with any other offer.

$0 Call out fee

Domestic Customers Only. Applies between 7am-3pm Monday to Friday. Excludes emergencies & after hour call-outs.

Gas Points from $149

Domestic Customers Only. Cannot be used with any other offer.

Blocked Drains Cleared from $129

New Domestic Customers only. Only on sewer drain accessible through an outdoor cleanout. This includes up to 10 minutes of water jetting. Further work, if required, incurs additional charges. Only available during normal business hours 7am-3pm. Emergency service charged at higher rates. Can only be used once and cannot be used with any other offers.

On-Time Offer

Domestic customers only. Applicable for 3 hour window booking time. The homeowner must be present. If plumber arrives after 3-hour appointment window, the customer is entitled to $5 off per 5 minutes late, up to a maximum of $100 off. Available on the initial call-out only.

Ad Mention Discounts

For jobs that total over $300 the $50 off will apply. For jobs that are under $300 a $25 discount will apply. This offer cannot be used in conjunction with any other offer.

Lifetime Warranty on Hot Water Heaters

Domestic Customers only. Pure Plumbing Professionals must complete yearly inspections at the cost of the customer. Customer to pay Pure Plumbing Professionals for replacement anode after 5 years. Excludes valves or components.

Warranty Periods on Materials

We honour all warranty periods on materials as per manufacturer's instructions.

Labour Warranty

We provide a lifetime warranty on all labour provided by Pure Plumbing Professionals excluding general wear and tear. Blocked Drain Warranty 3-month warranty on blocked drains cleared using high-pressure water jetter and CCTV. CCTV must be paid in full. May exclude main line or branch lines

Pure Plumbing Professionals Reviews

5.0

56 reviews

5 Stars 55

4 Stars 1

3 Stars 0

2 Stars 0

1 Stars 0

See what our clients are saying about our plumbers

Cassandra whitfield from
Services: Blocked Drains
11-03-2019

Just a note to acknowledge the amazing service provided to us recently by Jeremy and his team. Following on from the unfortunate experience of a blocked sewerage pipe we were informed by another company that we required a boundary trap replacement and, accordingly, were provided with a quote of i...
Graeme jones from
Services: Blocked Drains, Services: Emergency Plumber
29-04-2019

Was not having a Good Friday with a seriously blocked drain problem. Called Pure Plumbing and extremely pleased with the service provided. In the first instance the public holiday call out fee was much more reasonable than others we had called. The plumber arrived within an hour - and even called...
Greg hill from
Services: Plumber, Services: Hot Water
25-01-2019

Thank you for your fast service fixing our leaking shower taps.
Gregg from
Services: Plumber, Services: Hot Water
25-01-2019

Perfect. Thank you once again for all of your great work. The attention to details and quality of craftsmanship shows in your work. I’m truly grateful that you guys are my plumbing team.
Heather from
Services: Plumber
25-01-2019

Hi Jerram A massive thank you for sending Michael to fix our toilet and main bathroom taps - it is a huge change to have working plumbing!!! Can’t thank you guys enough. Have a great day Heather 😊

View All Reviews

Your Local and Reliable Plumbers

With alot of us now working from home, now is the best time to ensure that your home is in tip top shape. All of our plumbers comply to the latest government mandates around safety and disinfection to avoid spreading of COVID-19 as well as the safety and wellbeing of our customers. Our services are still available 24 hours a day so you can be rest assured that if something happens we have you covered.