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Terms and Conditions

Payment Terms

Job Payments

All non-account customers are C.O.D. unless otherwise stated.

Deposits and Refunds

Our policy is in line with Australian consumer law. You can find out more here:

Partial Payments

On occasions, we will take a partial payment to commence your job. Partial payments are used to secure your job, we may order materials specific to your job, organise permits and traffic control plans, secure your position in the schedule. Partial payments are not refundable.

Quote Exclusions

Our quotes are completed in good faith from what we can see and have been told about. They do not include:

  • Unforseen Concrete, Rocks, Tree Roots, Asbestos etc.
  • Making good with walls, floors and ceilings.
  • Any tasks that haven't been itemised or written into the quote.

Special Offers and Deals

General Conditions

Domestic customers only. Only one offer per household. Offers not applicable with any other offer, nor off any call out or after hours fee. Homeowners must be present. All offers are only applicable during normal business hours: 7 am-3 pm.

10% off when you book online

First Time Domestic Customers only. Cannot be used with any other offer. Excludes emergency and after hours call-outs.

Same Day Hot Water Repairs

Domestic customers only, call before 9 am for same day service. Excludes online bookings. Cannot be used with any other offer.

$0 Call out fee

Domestic Customers Only. Applies between 7am-3pm Monday to Friday. Excludes emergencies & after hour call-outs.

Gas Points from $149

Domestic Customers Only. Cannot be used with any other offer.

Blocked Drains Cleared from $129

New Domestic Customers only. Only on sewer drain accessible through an outdoor cleanout. This includes up to 10 minutes of water jetting. Further work, if required, incurs additional charges. Only available during normal business hours 7am-3pm. Emergency service charged at higher rates. Can only be used once and cannot be used with any other offers.

On-Time Offer

Domestic customers only. Applicable for 3 hour window booking time. The homeowner must be present. If plumber arrives after 3-hour appointment window, the customer is entitled to $5 off per 5 minutes late, up to a maximum of $100 off. Available on the initial call-out only.

Ad Mention Discounts

For jobs that total over $300 the $50 off will apply. For jobs that are under $300 a $25 discount will apply. This offer cannot be used in conjunction with any other offer.

Lifetime Warranty on Hot Water Heaters

Domestic Customers only. Pure Plumbing Professionals must complete yearly inspections at the cost of the customer. Customer to pay Pure Plumbing Professionals for replacement anode after 5 years. Excludes valves or components.

Warranty Periods on Materials

We honour all warranty periods on materials as per manufacturer's instructions.

Labour Warranty

We provide a lifetime warranty on all labour provided by Pure Plumbing Professionals excluding general wear and tear. Blocked Drain Warranty 3-month warranty on blocked drains cleared using high-pressure water jetter and CCTV. CCTV must be paid in full. May exclude main line or branch lines

  • Fixed Prices
  • Hot Water Trade in Deal
  • 10% Pensioner Discount
  • $50 Off for Mention
  • $0 Callout Fee
  • Same Day Service
  • 10% Off for Booking Online
  • $129 Drain Clean
  • All Work Guaranteed

Pure Plumbing Professionals Reviews


56 reviews

See what our clients are saying about our plumbers

  • Cassandra whitfield from
    Services: Drainage Solutions

    Just a note to acknowledge the amazing service provided to us recently by Jeremy and his team. Following on from the unfortunate experience of a blocked sewerage pipe we were informed by another company that we required a boundary trap replacement and, accordingly, were provided with a quote of i...

  • Graeme jones from
    Services: Drainage Solutions, Services: Emergency Plumber

    Was not having a Good Friday with a seriously blocked drain problem. Called Pure Plumbing and extremely pleased with the service provided. In the first instance the public holiday call out fee was much more reasonable than others we had called. The plumber arrived within an hour - and even called...

  • Greg hill from
    Services: Plumber, Services: Hot Water

    Thank you for your fast service fixing our leaking shower taps.

  • Gregg from
    Services: Plumber, Services: Hot Water

    Perfect. Thank you once again for all of your great work. The attention to details and quality of craftsmanship shows in your work. I’m truly grateful that you guys are my plumbing team.

  • Heather from
    Services: Plumber

    Hi Jerram A massive thank you for sending Michael to fix our toilet and main bathroom taps - it is a huge change to have working plumbing!!! Can’t thank you guys enough. Have a great day Heather 😊

View All Reviews


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Important: If you need your job completed quickly or if it is an emergency please phone us on 0407 837 729


Your Local COVID Safe Plumbers

Pure Plumbing Professionals are still your go to 24 hour plumber service. We adhere to the latest covid-19 safety policy and procedures set by the government.

Important: Our Plumbers all have police checks and COVID vaccinations for your peace of mind.

For your health, safety and peace of mind we have implemented no touch tradesman visits. This also includes keeping a minimum of 1.5 metres of separation as well as wearing protective equipment and washing and sanitising our hands before, after and during our visit.

As always we will clean up after ourselves leaving your home the same if not better than when we arrived.

If you are experiencing a plumbing emergency then call your local 24 hour plumbers on 0407 837 729.

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