Terms and Conditions
Payment Terms
Job Payments
All non-account customers are C.O.D. unless otherwise stated.
Deposits and Refunds
Our policy is in line with Australian consumer law. You can find out more here: www.accc.gov.au/consumers/consumer-rights-guarantees
Partial Payments
On occasions, we will take a partial payment to commence your job. Partial payments are used to secure your job, we may order materials specific to your job, organise permits and traffic control plans, secure your position in the schedule. Partial payments are not refundable.
Quote Exclusions
Our quotes are completed in good faith from what we can see and have been told about. They do not include:
- Unforseen Concrete, Rocks, Tree Roots, Asbestos etc.
- Making good with walls, floors and ceilings.
- Any tasks that haven't been itemised or written into the quote.
Special Offers and Deals
General Conditions
Domestic customers only. Only one offer per household. Offers not applicable with any other offer, nor off any call out or after hours fee. Homeowners must be present. All offers are only applicable during normal business hours: 7 am-3 pm.
10% off when you book online
First Time Domestic Customers only. Cannot be used with any other offer. Excludes emergency and after hours call-outs.
Same Day Hot Water Repairs
Domestic customers only, call before 9 am for same day service. Excludes online bookings. Cannot be used with any other offer.
$0 Call out fee
Domestic Customers Only. Applies between 7am-3pm Monday to Friday. Excludes emergencies & after hour call-outs.
Gas Points from $149
Domestic Customers Only. Cannot be used with any other offer.
Blocked Drains Cleared from $129
New Domestic Customers only. Only on sewer drain accessible through an outdoor cleanout. This includes up to 10 minutes of water jetting. Further work, if required, incurs additional charges. Only available during normal business hours 7am-3pm. Emergency service charged at higher rates. Can only be used once and cannot be used with any other offers.
On-Time Offer
Domestic customers only. Applicable for 3 hour window booking time. The homeowner must be present. If plumber arrives after 3-hour appointment window, the customer is entitled to $5 off per 5 minutes late, up to a maximum of $100 off. Available on the initial call-out only.
Ad Mention Discounts
For jobs that total over $300 the $50 off will apply. For jobs that are under $300 a $25 discount will apply. This offer cannot be used in conjunction with any other offer.
Lifetime Warranty on Hot Water Heaters
Domestic Customers only. Pure Plumbing Professionals must complete yearly inspections at the cost of the customer. Customer to pay Pure Plumbing Professionals for replacement anode after 5 years. Excludes valves or components.
Warranty Periods on Materials
We honour all warranty periods on materials as per manufacturer's instructions.
Labour Warranty
We provide a lifetime warranty on all labour provided by Pure Plumbing Professionals excluding general wear and tear. Blocked Drain Warranty 3-month warranty on blocked drains cleared using high-pressure water jetter and CCTV. CCTV must be paid in full. May exclude main line or branch lines
