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Emergency Plumbing FAQs

  • Do you do emergency plumbing?

    Yes, we understand that plumbing issues can occur, often out of business hours, which is why we offer a 24 hour a day, 7 days a week, emergency plumbing service throughout Sydney's northern suburbs. To get your day or night back to normal as quickly as possible.

  • How do I report a blocked drain to council?

    If you notice sewage coming from a manhole on the road or a public footpath, or a burst water pipe in the street, contact Sydney Water on 13 20 90 24 hours a day, 7 days a week.

    Blocked drains on private property are the property owners responsibility and a licenced plumber should be called to clear the blocked drains.

    Our emergency plumber is on hand for all your urgent plumbing needs throughout Sydney's central and northern suburbs 24/7 on 9191 7374.

  • Is a gas leak an emergency?

    Yes, a gas leak is an emergency.

    Shut off the gas if you can and call a gas fitter or gas plumber immediately.

    What to do if you have a gas leak?

  • What does a gas leak smell like?

    Leaking gas smells like rotten eggs, rotten cabbage, or sulphur.

    Natural gas and LPG are odourless and colourless in their natural state which is why an odorant, Ethyl Mercaptan, is added to the gas as a safety measure to make it easier to detect a leak.

    Any suspected gas leak needs to be investigated immediately and repaired by a licenced gas fitter.

    Our emergency gas plumber is on hand any time of the day and night for all your gas repairs.

    Find out more - Who to contact if you find a gas leak?

  • What plumbing work can I do and when do I need to call a plumber?

    What plumbing work can you do? Change a tap washer, yep, that just about covers it.

    For everything else call a licenced plumber to ensure it's done properly and the work is fully insured. DIY work can mean your home and contents insurance won't cover you if something goes wrong. It's a well-known fact that faulty plumbing can very quickly cause extensive damage to your home, whether it's water or sewage.

    Monday can be a busy day for our plumbers, fixing up the do-it-yourself plumbing work attempted on the weekends. Unfortunately, the professional repair work can often cost significantly more than just getting a licenced plumber to do the job in the first place.

    Find out more here - Plumbing problems - when to call a plumber?

  • What to do if you have a gas leak?

    If you suspect you have a gas leak in or around your home:

    • Shut off all gas appliances in the home including all pilot lights
    • Turn off the gas mains valve or close the valve on the gas cylinder
    • Open all the doors and windows if the leak is inside and allow fresh air into the house
    •  Stay clear of the leak if it is outside
    • Don't use matches, lighters, or any naked flame or electrical appliance in the area of the leak
    • Call a licenced gas fitter or gas plumber immediately.
    Our team are on call for all your emergency gas needs 24 hours a day - 9191 7374
  • Who can fix a gas leak?

    A gas leak must be repaired by a licenced gas fitter or gas plumber to ensure the safe operation of the appliance or fitting, the safety of everyone using the building, and to adhere to insurance requirements.

    More information - Who to contact if there's a gas leak

  • Who do I call if I have no hot water?

    A plumber, an electrician, or a gas fitter?

    Your first point of contact should be your plumber. They will be able to find the issue with the hot water system and are often licenced to carry out gas fitting as well. If any electrical work is required your plumber can advise.


  • Who do I report a gas leak to in Sydney?

    If the gas leak is in the main gas line connecting your meter to the natural gas supply on the street or at the meter itself, move well away and contact your Sydney gas supplier immediately.

    • Australian Gas Networks - Gas leaks and emergency services - 1800 427 532
    • Jemena - Faults and emergencies - 131 909

    If the leak is inside your home or in the gas pipe from the gas meter to your home, disconnect the gas supply at the main switch and contact a licenced gas fitter or gas plumber immediately.

    More information - Who to contact if you suspect a gas leak

  • Who to call for a blocked toilet?

    Call a plumber.

    Here's the number of a professional, reliable plumber if you live in Sydney's north or eastern suburbs, the CBD or the northern beaches - 9191 7374.

    They even offer an emergency plumbing service so if your toilet is blocked after hours or on the weekend they can unblock it.

  • Why is there no hot water?

    A sudden stop in the supply of hot water to your home can be very distressing. There could be a large number of reasons that your hot water system not working.

    Loss of power?

    • If you have a gas hot water system has the gas run out or stopped?
    • If you have an electric hot water system is the power on or has the circuit breaker or safety switch tripped?

    Contact your plumber to check over the hot water heater for faults and repairs as soon as possible. If it is after hours or on the weekend contact an emergency plumber.

More questions?

Can't find the answers you need here? Take a look at all our plumbing FAQs or complete our enquiry form today.

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