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Warranty and Safety

Lifetime labour warranty

Pure Plumbing Professionals offers lifetime labour warranty on all our service work. Plus, we guarantee that works are carried out in accordance with all relevant and Australian Standards.

Warranty on parts

Parts and general materials covered by a manufacturer's warranty for a minimum of 12 months. This excludes all tap washers, gaskets, and seals. Manufacturers warranty on hot water systems can vary between 2-7 years.

Water jet drain cleaning

If your drain has been cleared by Pure Plumbing and blocks again in the same section of pipework within 90 days we will return and clear it at no charge (within the 90 day period).

Due to the nature of drain blockages, we can not offer a lifetime warranty on drain work.

Lifetime warranty on hot water systems

Lifetime warranty is available on all domestic hot water systems installed by Pure Plumbing Professionals. We will replace your hot water heater at no cost to you.

Important note - For the warranty to be valid an annual inspection of the water heater must be carried out by our team and all work on the heater must be completed by Pure Plumbing Professionals. The customer to pay Pure Plumbing Professionals for a replacement anode after 5 years (storage hot water systems). This warranty excludes valves and components.


Accident prevention is our No. 1 intention

The safety of employees, workers, bystanders, and property is our utmost priority. We put safety before everything and will not lift a tool until we feel the site is safe, the property we are working on is not at risk and the public is not at harm. We have set measures and procedures in place to minimise accidents and incidents, including:

  • Onsite risk assessments
  • Safe work method statements
  • Material safety data sheets (MSDS)
  • Worker fatigue management plans
  • Supervision and safety office policy
  • Effective safety committee
  • Employee toolbox talks
  • Correct, thorough, and ongoing training
  • First Aid kits carried on all service trucks


Pure Plumbing Professionals holds a plumbers and gas fitters licence No. 267530c. We also hold all necessary insurances and certifications, copies of which are available on request.

  • Fixed Prices
  • Hot Water Trade in Deal
  • 10% Pensioner Discount
  • $50 Off for Mention
  • $0 Callout Fee
  • Same Day Service
  • 10% Off for Booking Online
  • $129 Drain Clean
  • All Work Guaranteed

Pure Plumbing Professionals Reviews


56 reviews

See what our clients are saying about our plumbers

  • Cassandra whitfield from
    Services: Drainage Solutions

    Just a note to acknowledge the amazing service provided to us recently by Jeremy and his team. Following on from the unfortunate experience of a blocked sewerage pipe we were informed by another company that we required a boundary trap replacement and, accordingly, were provided with a quote of i...

  • Graeme jones from
    Services: Drainage Solutions, Services: Emergency Plumber

    Was not having a Good Friday with a seriously blocked drain problem. Called Pure Plumbing and extremely pleased with the service provided. In the first instance the public holiday call out fee was much more reasonable than others we had called. The plumber arrived within an hour - and even called...

  • Greg hill from
    Services: Plumber, Services: Hot Water

    Thank you for your fast service fixing our leaking shower taps.

  • Gregg from
    Services: Plumber, Services: Hot Water

    Perfect. Thank you once again for all of your great work. The attention to details and quality of craftsmanship shows in your work. I’m truly grateful that you guys are my plumbing team.

  • Heather from
    Services: Plumber

    Hi Jerram A massive thank you for sending Michael to fix our toilet and main bathroom taps - it is a huge change to have working plumbing!!! Can’t thank you guys enough. Have a great day Heather 😊

View All Reviews


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Important: If you need your job completed quickly or if it is an emergency please phone us on 0407 837 729


Your Local COVID Safe Plumbers

Pure Plumbing Professionals are still your go to 24 hour plumber service. We adhere to the latest covid-19 safety policy and procedures set by the government.

Important: Our Plumbers all have police checks and COVID vaccinations for your peace of mind.

For your health, safety and peace of mind we have implemented no touch tradesman visits. This also includes keeping a minimum of 1.5 metres of separation as well as wearing protective equipment and washing and sanitising our hands before, after and during our visit.

As always we will clean up after ourselves leaving your home the same if not better than when we arrived.

If you are experiencing a plumbing emergency then call your local 24 hour plumbers on 0407 837 729.

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