Hornsby Local Business Award

Frequently Asked Questions

  • Are Pure Plumbing Professionals licenced plumbers?

    Yes, our team of plumbers all hold current plumbing licences and are fully insured.

    Want to know more? Give our friendly team a call on 9191 7374 or complete our enquiry form today.

  • Do you do commercial plumbing?

    Yes, our team specialise in a full range of commercial plumbing services. From childcare centres to nursing homes, assisting handyman business or a builder, we cater for all commercial clients and are even accredited backflow testers and thermostatic mixing valve testers.

    For more information on the commercial plumbing services we offer - Commercial Plumber

  • Do you do emergency plumbing?

    Yes, we understand that plumbing issues can occur, often out of business hours, which is why we offer a 24 hour a day, 7 days a week, emergency plumbing service throughout Sydney's northern suburbs. To get your day or night back to normal as quickly as possible.

  • Do you do gas?

    Yes, Pure Plumbing Professionals are licensed gas fitters and gas plumbers. So whether you have a leaking gas pipe, need a new hot water system installed or a bayonet point for a BBQ, we can get the job done right first time, and on budget.

  • Do you provide free quotes?

    Yes, we provide free written quotes to all our clients upon site inspection. We provide accurate quotes and whether your drains are blocked or hot water heater needs repairing, give us a call and we will arrange a time for a free quote today.

    Find out more about our service guarantee's - About Us

  • How can I pay?

    We know our clients like convenience, so we have made payment easy. All our service vehicles are equipped with mobile EFTPOS machines and we accept all forms of payment, including credit cards, cheque, direct deposit, cash, or as well as EFTPOS.

    Rest assured knowing that Pure Plumbing Professionals guarantee that ‘it’s fixed the first time or it’s fixed free’.

  • How much do you charge?

    Pure Plumbing Professionals charge by the job, not by the hour. It’s our assurance to you that everybody gets charged the same price regardless of where you live or what car you drive. Our plumbers will arrive onsite and provide a written quote prior to doing any work so you know exactly how much it will cost before we start.

    Find out more about our service guarantees - About Us

  • What areas do you service?

    We are a Sydney based plumbing company servicing the greater north Sydney region. Whether you’re by the beach or the hills, there's a good chance a local Pure Plumbing Professional tradesman is just around the corner.

    All the suburbs we service are listed here - Service Areas.

  • Who can fix a gas leak?

    A gas leak must be repaired by a licenced gas fitter or gas plumber to ensure the safe operation of the appliance or fitting, the safety of everyone using the building, and to adhere to insurance requirements.

    More information - Who to contact if there's a gas leak

  • Who can install a gas heater?

    A gas heater must be installed by a licenced gas fitter or gas plumber. 

    More information - Gas heater service

  • Who can service a gas heater?

    A gas heater must be serviced or repaired by a licenced gas fitter or gas plumber.

    More information - Gas heater service

  • Who do I call if I have no hot water?

    A plumber, an electrician, or a gas fitter?

    Your first point of contact should be your plumber. They will be able to find the issue with the hot water system and are often licenced to carry out gas fitting as well. If any electrical work is required your plumber can advise.


  • Who do I report a gas leak to in Sydney?

    If the gas leak is in the main gas line connecting your meter to the natural gas supply on the street or at the meter itself, move well away and contact your Sydney gas supplier immediately.

    • Australian Gas Networks - Gas leaks and emergency services - 1800 427 532
    • Jemena - Faults and emergencies - 131 909

    If the leak is inside your home or in the gas pipe from the gas meter to your home, disconnect the gas supply at the main switch and contact a licenced gas fitter or gas plumber immediately.

    More information - Who to contact if you suspect a gas leak

  • Who to call for a blocked toilet?

    Call a plumber.

    Here's the number of a professional, reliable plumber if you live in Sydney's north or eastern suburbs, the CBD or the northern beaches - 9191 7374.

    They even offer an emergency plumbing service so if your toilet is blocked after hours or on the weekend they can unblock it.

  • Will the plumber call before he arrives?

    At Pure Plumbing Professionals, we understand our clients are busy and can’t wait around all day for a plumber to arrive. Our team will schedule your appointment at a time that suits you, plus we'll also provide a courtesy call 30 minutes prior to our arrival, so you will never need to wait around for the plumber again.

    Find out more about our service guarantees.

More questions?

Contact our plumbing team on 9191 7374 or complete our enquiry form today.

We're Hiring

We currently have a full time position available for a Plumber. Let us know if you're interested.