Hornsby Local Business Award

Frequently Asked Questions

  • Are Pure Plumbing Professionals licenced plumbers?

    Yes, our team of plumbers all hold current plumbing licences and are fully insured.

    Want to know more? Give our friendly team a call on 9191 7374 or complete our enquiry form today.

  • Are wet wipes OK to flush?

    No. Never. Don't do it.

    Wet wipes are a huge problem for homeowners and councils across the country. They don't break down in the sewage system like toilet paper does and are a major contributor of many blocked drains.

    Our plumbers unblock drains each week which have become clogged with wet wipes. 

    Despite what manufacturers tell you wet wipes are not flushable. If you use wet wipes (even the ones which claim to be flushable) put them in the rubbish bin.

  • Do I need to arrange an electrician for a hot water system installation?

    It will depend on the style of hot water system being installed, as well as if the new system is a different style from the existing one.

    Speak to your installation plumber for specific advice relating to your hot water system.

  • Do I need to call an electrician or a plumber for electric hot water heater problems?

    It depends on the issue, if the hot water system has blown or tripped at the fuse or circuit breaker, or if water is coming through the hot tap but it is only luke warm, the problem could be electrical, speak to a licenced electrician.

    For most other issues such as leaks, no water, water discolouration, contact your plumber. Let them know what's going on with the system when you book the job and they'll be able to provide specific advice on the tradespeople needed to complete the work.

  • Do I need to drain my storage hot water system?

    Rheem recommends that your plumber drains the hot water tank during the major 5-year service if you live in an area with high water sediment or hard water.

    However, for specific advice on your style and brand of heater consult the manufacturers manual or speak to your hot water plumber who will also be able to provide local guidance on the water quality in your area.

  • Do you do commercial plumbing?

    Yes, our team specialise in a full range of commercial plumbing services. From childcare centres to nursing homes, assisting handyman business or a builder, we cater for all commercial clients and are even accredited backflow testers and thermostatic mixing valve testers.

    For more information on the commercial plumbing services we offer - Commercial Plumber

  • Do you do emergency plumbing?

    Yes, we understand that plumbing issues can occur, often out of business hours, which is why we offer a 24 hour a day, 7 days a week, emergency plumbing service throughout Sydney's northern suburbs. To get your day or night back to normal as quickly as possible.

  • Do you do gas?

    Yes, Pure Plumbing Professionals are licensed gas fitters and gas plumbers. So whether you have a leaking gas pipe, need a new hot water system installed or a bayonet point for a BBQ, we can get the job done right first time, and on budget.

  • Do you provide free quotes?

    Yes, we provide free written quotes to all our clients upon site inspection. We provide accurate quotes and whether your drains are blocked or hot water heater needs repairing, give us a call and we will arrange a time for a free quote today.

    Find out more about our service guarantee's - About Us

  • How can I pay?

    We know our clients like convenience, so we have made payment easy. All our service vehicles are equipped with mobile EFTPOS machines and we accept all forms of payment, including credit cards, cheque, direct deposit, cash, or as well as EFTPOS.

    Rest assured knowing that Pure Plumbing Professionals guarantee that ‘it’s fixed the first time or it’s fixed free’.

  • How do I know my sewer is clogged?

    Warnings signs that your sewer drains could be blocked or blocking up:

    • bad odours coming from the drains
    • a slow draining sink or bath
    • waste water coming back up the sink drain
    • a tree, bush, or plants around the drain growing much faster than others in the garden (a cracked drain can provide a great source of water for plants which send roots into the drain to absorb the moisture causing the pipe to block)
    More information here - Signs your sewer drain is clogged
  • How do I report a blocked drain to council?

    If you notice sewage coming from a manhole on the road or a public footpath, or a burst water pipe in the street, contact Sydney Water on 13 20 90 24 hours a day, 7 days a week.

    Blocked drains on private property are the property owners responsibility and a licenced plumber should be called to clear the blocked drains.

    Our emergency plumber is on hand for all your urgent plumbing needs throughout Sydney's central and northern suburbs 24/7 on 9191 7374.

  • How do I stop my drains from blocking up?

    Averting blocked drains is a much easier task than unclogging them. Stop your drains from blocking up by:

    • using sink drain strainers
    • not pouring oil, grease and fat down the drain
    • regularly clearing your gutters and stormwater drains
    More great drain tips - How to prevent clogged drains
  • How do you clear blocked drains?

    Pure Plumbing Professionals use state of the art drain cleaning equipment such as high-pressure water jetters and sewer drain cameras to clear your blocked drains. You can have the peace of mind that the job has been done right the first time. We can even record a copy of your drains and give it to you on a DVD just in case future problems occur.

  • How much do you charge?

    Pure Plumbing Professionals charge by the job, not by the hour. It’s our assurance to you that everybody gets charged the same price regardless of where you live or what car you drive. Our plumbers will arrive onsite and provide a written quote prior to doing any work so you know exactly how much it will cost before we start.

    Find out more about our service guarantees - About Us

  • How often does the hot water system need servicing?

    Our plumbers recommend annual hot water system maintenance to ensure the system remains reliable all year round.

    Find out more - How often does my hot water system need servicing?

  • Is a gas leak an emergency?

    Yes, a gas leak is an emergency.

    Shut off the gas if you can and call a gas fitter or gas plumber immediately.

    What to do if you have a gas leak?

  • My pipes are making a banging sound, can you fix it?

    Yes, Pure Plumbing Professionals can fix this problem which is often known as water hammer. Don't put up with noisy pipes any longer give our Sydney plumbing team a call on 9191 7374 or complete our service request form today.

  • What areas do you service?

    We are a Sydney based plumbing company servicing the greater north Sydney region. Whether you’re by the beach or the hills, there's a good chance a local Pure Plumbing Professional tradesman is just around the corner.

    All the suburbs we service are listed here - Service Areas.

  • What does a gas leak smell like?

    Leaking gas smells like rotten eggs, rotten cabbage, or sulphur.

    Natural gas and LPG are odourless and colourless in their natural state which is why an odorant, Ethyl Mercaptan, is added to the gas as a safety measure to make it easier to detect a leak.

    Any suspected gas leak needs to be investigated immediately and repaired by a licenced gas fitter.

    Our emergency gas plumber is on hand any time of the day and night for all your gas repairs.

    Find out more - Who to contact if you find a gas leak?

  • What plumbing work can I do and when do I need to call a plumber?

    What plumbing work can you do? Change a tap washer, yep, that just about covers it.

    For everything else call a licenced plumber to ensure it's done properly and the work is fully insured. DIY work can mean your home and contents insurance won't cover you if something goes wrong. It's a well-known fact that faulty plumbing can very quickly cause extensive damage to your home, whether it's water or sewage.

    Monday can be a busy day for our plumbers, fixing up the do-it-yourself plumbing work attempted on the weekends. Unfortunately, the professional repair work can often cost significantly more than just getting a licenced plumber to do the job in the first place.

    Find out more here - Plumbing problems - when to call a plumber?

  • What temperature should my hot water be?

    For the safety of your family and anyone using your home, it is recommended that the hot water system deliver water to the bathroom, shower, and kitchen at 50°C.

    However, to prevent harmful bacteria growth, such as Legionella, storage hot water systems need to store the water at or above 60°C.

    Is your hot water too hot? Too cold? Speak to our Sydney plumbers about testing and adjusting the temperature of your hot water system.

  • What temperature should the hot water system be set at?

    A storage hot water system should store the water in the tank at or above 60°C to inhibit the growth of bacteria such as Legionella.

    However, the water being delivered to the taps in your home, especially those in the bathroom, should be at or below 50°C to prevent scalding accidents, a tempering valve is used to achieve this.

    Instant hot water systems can be set at 50°C.

    For more information -TMV vs tempering valve. What are they and why do we need them?

  • What to do if you have a gas leak?

    If you suspect you have a gas leak in or around your home:

    • Shut off all gas appliances in the home including all pilot lights
    • Turn off the gas mains valve or close the valve on the gas cylinder
    • Open all the doors and windows if the leak is inside and allow fresh air into the house
    •  Stay clear of the leak if it is outside
    • Don't use matches, lighters, or any naked flame or electrical appliance in the area of the leak
    • Call a licenced gas fitter or gas plumber immediately.
    Our team are on call for all your emergency gas needs 24 hours a day - 9191 7374
  • Which side is the hot water tap?

    The hot water tap is on the left and the cold tap on the right.

    This rule applies to mixer taps as well with the handle positioned to the left for hot and right for cold water.

    If the taps are placed vertically the hot is at the top and the cold placed below.

  • Which way do I turn to tighten plumbing?

    Turn plumbing fixtures clockwise to tighten » and counter clockwise to loosen «.

    Or righty tighty, lefty loosey.

    Need more help with your plumbing? Give our team a call today on 9191 7374. 

  • Who can fix a gas leak?

    A gas leak must be repaired by a licenced gas fitter or gas plumber to ensure the safe operation of the appliance or fitting, the safety of everyone using the building, and to adhere to insurance requirements.

    More information - Who to contact if there's a gas leak

  • Who can install a gas heater?

    A gas heater must be installed by a licenced gas fitter or gas plumber. 

    More information - Gas heater service

  • Who can service a gas heater?

    A gas heater must be serviced or repaired by a licenced gas fitter or gas plumber.

    More information - Gas heater service

  • Who do I call if I have no hot water?

    A plumber, an electrician, or a gas fitter?

    Your first point of contact should be your plumber. They will be able to find the issue with the hot water system and are often licenced to carry out gas fitting as well. If any electrical work is required your plumber can advise.


  • Who do I report a gas leak to in Sydney?

    If the gas leak is in the main gas line connecting your meter to the natural gas supply on the street or at the meter itself, move well away and contact your Sydney gas supplier immediately.

    • Australian Gas Networks - Gas leaks and emergency services - 1800 427 532
    • Jemena - Faults and emergencies - 131 909

    If the leak is inside your home or in the gas pipe from the gas meter to your home, disconnect the gas supply at the main switch and contact a licenced gas fitter or gas plumber immediately.

    More information - Who to contact if you suspect a gas leak

  • Who to call for a blocked toilet?

    Call a plumber.

    Here's the number of a professional, reliable plumber if you live in Sydney's north or eastern suburbs, the CBD or the northern beaches - 9191 7374.

    They even offer an emergency plumbing service so if your toilet is blocked after hours or on the weekend they can unblock it.

  • Why are plumbing vents needed?

    A plumbing vent is an essential component of your home plumbing system.

    The vent:

    • allows the drain to flow well
    • prevents gurgling in the drains
    • prevents water syphoning out of the trap which can allow sewer smells back up the drain
    • safely removes bad sewer gasses from the home
  • Why does my plumbing smell like rotten eggs/sulfur?

    Smelly drains can be caused by a huge range of issues. Some possible causes include:

    • a dry trap
    • a build up of grease, fat, or debris in the drain
    • a blocked drain or partially clogged drain
    • damaged pipes
    • faulty plumbing installations
    • dirty garbage disposal systems
    • food debris in the dishwasher
    Ongoing bad odours should be checked by your plumber.

    For more information and tips on getting rid of stinky drains - Why do my drains smell?

  • Why does plumbing need to be vented?

    Plumbing needs to be vented to prevent water syphoning out of the traps and allowing gas from the sewer pipes to enter the home through the drains in the bath, sink, and toilet etc. They also provide an avenue for sewer gasses to escape from the pipes to the outside.

    Got a blocked drain? Contact our team today on 9191 7374 or complete our service request form.

  • Why is there no hot water?

    A sudden stop in the supply of hot water to your home can be very distressing. There could be a large number of reasons that your hot water system not working.

    Loss of power?

    • If you have a gas hot water system has the gas run out or stopped?
    • If you have an electric hot water system is the power on or has the circuit breaker or safety switch tripped?

    Contact your plumber to check over the hot water heater for faults and repairs as soon as possible. If it is after hours or on the weekend contact an emergency plumber.

  • Will a gas heater work without electricity?

    It depends if your heater is pilot light controlled or electronic ignition controlled.

    Pilot light controlled gas heaters will continue to operate without electricity (those with a continuously lit pilot light), electronic ignition controlled heaters will not.


  • Will the plumber call before he arrives?

    At Pure Plumbing Professionals, we understand our clients are busy and can’t wait around all day for a plumber to arrive. Our team will schedule your appointment at a time that suits you, plus we'll also provide a courtesy call 30 minutes prior to our arrival, so you will never need to wait around for the plumber again.

    Find out more about our service guarantees.

More questions?

Contact our plumbing team on 9191 7374 or complete our enquiry form today.

We're Hiring

We currently have a full time position available for a Plumber. Let us know if you're interested.