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Frequently Asked Questions

  • Are Pure Plumbing Professionals licenced plumbers?

    Yes, our team of plumbers all hold current plumbing licences and are fully insured.

    Want to know more? Give our friendly team a call on 9191 7374 or complete our enquiry form today.

  • Do I need to arrange an electrician for a hot water system installation?

    It will depend on the style of hot water system being installed, as well as if the new system is a different style from the existing one.

    Speak to your installation plumber for specific advice relating to your hot water system.

  • Do I need to call an electrician or a plumber for electric hot water heater problems?

    It depends on the issue, if the hot water system has blown or tripped at the fuse or circuit breaker, or if water is coming through the hot tap but it is only luke warm, the problem could be electrical, speak to a licenced electrician.

    For most other issues such as leaks, no water, water discolouration, contact your plumber. Let them know what's going on with the system when you book the job and they'll be able to provide specific advice on the tradespeople needed to complete the work.

  • Do I need to drain my storage hot water system?

    Rheem recommends that your plumber drains the hot water tank during the major 5-year service if you live in an area with high water sediment or hard water.

    However, for specific advice on your style and brand of heater consult the manufacturers manual or speak to your hot water plumber who will also be able to provide local guidance on the water quality in your area.

  • Do you do commercial plumbing?

    Yes, our team specialise in a full range of commercial plumbing services. From childcare centres to nursing homes, assisting handyman business or a builder, we cater for all commercial clients and are even accredited backflow testers and thermostatic mixing valve testers.

    For more information on the commercial plumbing services we offer - Commercial Plumber

  • Do you do emergency plumbing?

    Yes, we understand that plumbing issues can occur, often out of business hours, which is why we offer a 24 hour a day, 7 days a week, emergency plumbing service throughout Sydney's northern suburbs. To get your day or night back to normal as quickly as possible.

  • Do you do gas?

    Yes, Pure Plumbing Professionals are licensed gas fitters and gas plumbers. So whether you have a leaking gas pipe, need a new hot water system installed or a bayonet point for a BBQ, we can get the job done right first time, and on budget.

  • Do you provide free quotes?

    Yes, we provide free written quotes to all our clients upon site inspection. We provide accurate quotes and whether your drains are blocked or hot water heater needs repairing, give us a call and we will arrange a time for a free quote today.

    Find out more about our service guarantee's - About Us

  • How can I pay?

    We know our clients like convenience, so we have made payment easy. All our service vehicles are equipped with mobile EFTPOS machines and we accept all forms of payment, including credit cards, cheque, direct deposit, cash, or as well as EFTPOS.

    Rest assured knowing that Pure Plumbing Professionals guarantee that ‘it’s fixed the first time or it’s fixed free’.

  • How do you clear blocked drains?

    Pure Plumbing Professionals use state of the art drain cleaning equipment such as high-pressure water jetters and sewer drain cameras to clear your blocked drains. You can have the peace of mind that the job has been done right the first time. We can even record a copy of your drains and give it to you on a DVD just in case future problems occur.

  • How much do you charge?

    Pure Plumbing Professionals charge by the job, not by the hour. It’s our assurance to you that everybody gets charged the same price regardless of where you live or what car you drive. Our plumbers will arrive onsite and provide a written quote prior to doing any work so you know exactly how much it will cost before we start.

    Find out more about our service guarantees - About Us

  • How often does the hot water system need servicing?

    Our plumbers recommend annual hot water system maintenance to ensure the system remains reliable all year round.

    Find out more - How often does my hot water system need servicing?

  • My pipes are making a banging sound, can you fix it?

    Yes, Pure Plumbing Professionals can fix this problem which is often known as water hammer. Don't put up with noisy pipes any longer give our Sydney plumbing team a call on 9191 7374 or complete our service request form today.

  • What areas do you service?

    We are a Sydney based plumbing company servicing the greater north Sydney region. Whether you’re by the beach or the hills, there's a good chance a local Pure Plumbing Professional tradesman is just around the corner.

    All the suburbs we service are listed here - Service Areas.

  • What does a gas leak smell like?

    Leaking gas smells like rotten eggs, rotten cabbage, or sulfur.

    Natural gas and LPG are odorless and colorless in their natural state which is why an odorant, Ethyl Mercaptan, is added to the gas as a safety measure to make it easier to detect a leak.

  • What plumbing work can I do and when do I need to call a plumber?

    What plumbing work can you do? Change a tap washer, yep, that just about covers it.

    For everything else call a licenced plumber to ensure it's done properly and the work is fully insured. DIY work can mean your home and contents insurance won't cover you if something goes wrong. It's a well-known fact that faulty plumbing can very quickly cause extensive damage to your home, whether it's water or sewage.

    Monday can be a busy day for our plumbers, fixing up the do-it-yourself plumbing work attempted on the weekends. Unfortunately, the professional repair work can often cost significantly more than just getting a licenced plumber to do the job in the first place.

    Find out more here - Plumbing problems - when to call a plumber?

  • What temperature should the hot water system be set at?

    A storage hot water system should store the water in the tank at or above 60°C to inhibit the growth of bacteria such as Legionella.

    However, the water being delivered to the taps in your home, especially those in the bathroom, should be at or below 50°C to prevent scalding accidents, a tempering valve is used to achieve this.

    Instant hot water systems can be set at 50°C.

    For more information -TMV vs tempering valve. What are they and why do we need them?

  • Which side is the hot water tap?

    The hot water tap is on the left and the cold tap on the right.

    This rule applies to mixer taps as well with the handle positioned to the left for hot and right for cold water.

    If the taps are placed vertically the hot is at the top and the cold placed below.

  • Which way do I turn to tighten plumbing?

    Turn plumbing fixtures clockwise to tighten » and counter clockwise to loosen «.

    Or righty tighty, lefty loosey.

    Need more help with your plumbing? Give our team a call today on 9191 7374. 

  • Why does plumbing need to be vented?

    Plumbing needs to be vented to prevent water siphoning out of the traps and allowing gas from the sewer pipes to enter the home through the drains in the bath, sink, and toilet etc. They also provide an avenue for sewer gasses to escape from the pipes to the outside.

    Got a blocked drain? Contact our team today on 9191 7374 or complete our service request form.

  • Will the plumber call before he arrives?

    At Pure Plumbing Professionals, we understand our clients are busy and can’t wait around all day for a plumber to arrive. Our team will schedule your appointment at a time that suits you, plus we'll also provide a courtesy call 30 minutes prior to our arrival, so you will never need to wait around for the plumber again.

    Find out more about our service guarantees.

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